Terms & Conditions
- References to ‘us’ and ‘we’ in these Conditions relate to Nesta or their business partner Skytent’s
- References to ‘you’ or ‘your’ relate to the person making the booking and all members of that person’s party. When you book online or we email confirmation of a reservation to you, we enter into a contract with you, which is subject to these Booking Conditions.
- Nesta Camping accepts no liability for loss or damage to possessions and/or personal injury. In making this booking you are accepting full responsibility for yourself, your booking party, your children and you are agreeing to abide by our Terms and Conditions, which can also be viewed in full on our website.
- All cars, vehicles, motorbikes, bikes or other vehicles are parked at their owners risk. Netsa Camping accepts no liability for loss or damage to cars, vehicles, motorbikes, bikes or other vehicles.
General Bookings
Booking Form
Booking forms are completed via the online booking system which can be found on our website or if you’d prefer to make a booking over the phone we will complete the form for you and send you a confirmation email afterwards.
Booking Confirmation
The booking confirmation will be sent via email. Please contact us if you do not receive this or check your spam folder. Please read through the Booking Confirmation carefully and notify us of any errors immediately so we can rectify them. You must be over 18 year of age to make a booking. We will do our best to accommodate last minute changes to bookings but please understand that this may not always be possible if the campsite is fully booked. Contact us with any questions.
Payment
A booking is only confirmed once we receive payment in full. Failure to complete the payment process within 24 hours means your booking may be voided or rejected. Please contact us if you have issues with the payment system and we can check whether it has been successful or not. We cannot reserve bookings without payment. The yurts and live in vehicle accommodation are let for holiday use only and are limited to the time specified.
If you wish to extend your stay whilst on site, please visit Reception to discuss. We are likely to be very busy so while we will do our best to accommodate extensions of holidays, we may not be able to at all times. We reserve the right to decline an extension of yurt accommodation or live in vehicle rental at our discretion.
Cancellation or Changes by You
It is essential that you let us know immediately if you need to cancel your booking. Please phone us as soon as possible and then confirm in writing by email within 24 hours. If you cancel your booking the following applies:
- - If you cancel more than 7 days before your arrival date, you will lose 50% of the total booking amount. The remainder of any of your other payments made will be refunded less bank fees.
- - If you cancel less than 7 days before your arrival date you will lose your full payment.
- - If you have not arrived by noon on the day following the booking start date we will treat your booking as having been cancelled by you and you will not be entitled to any refund. You will forfeit your booking and if you arrive after this point you are not guaranteed a space on the site. It is our right and at our discretion to refuse entry to the campsite if we are fully booked or unable to accommodate you at short notice when you have arrived late, cancelled or made changes to your booking without prior confirmation.
Cancellation or Changes by Us
Once we have issued you with a confirmation, we will do our best not to make any changes or cancel your booking. However please note that sometimes changes do occur before or after bookings have been confirmed, and very occasionally confirmed bookings have to be changed or cancelled. We promise to do all we can to avoid changes and cancellations but must reserve the right to do so.
Coronavirus Policy
This policy overrides our standard terms and conditions for bookings in 2021. As a responsible family campsite, the safety of our guests and team members is naturally something we take very seriously. We are keeping a close eye on the developments associated with the spread of Coronavirus (Covid-19) in the regular announcements by the government. We will contact all guests at the first instance if the circumstances change at all regarding campsites being allowed to open. Currently the green light has been lit so we will be open from 25th June 2021.
Social Distancing
If your booking involves groups of families and friends, it is paramount that these groups observe the Government guidance on social distancing at the time of their stay. Hesitancy to observe social distancing rules will not be considered sufficient reason to trigger our credit or refund policy for new bookings. We will be observing social distancing on site and have measures in place for this. If you have a change of heart, or are concerned about social distancing effectiveness on site, we are not able to refund for this. We will be operating within the boundaries as stated by the government at any given time during the camp site opening period and as such, we cannot refund people based on their personal preferences. Please contact us with any social distancing queries and we will be happy to discuss or demonstrate the measures in place to reassure you and your family. We expect all of our visitors to follow strict hand washing, distancing and hygiene measures for the duration of their stay.
Alcohol
We will be implementing Challenge 25 on site so you will be asked for ID by the waiting staff if you look underage. Please note that only a reasonable amount of alcohol is allowed per person, for personal consumption on site.
Travel Insurance
We recommend insurance to cover cancellation, loss, damage or injury. As a small business we are not able to act as your insurers and rearrange your stay due to your changes in personal circu
Pets
Animals are not allowed on site at any time. Nesta reserves the right to ask you to leave the site if you fail to comply with these regulations.
Noise Policy and Behaviour
Nesta will be a relaxed and laid back campsite and we ask that everyone observes this during their stay. All electronic music, percussion instruments of any kind and sound systems are strictly prohibited. Loud music or noises does not fit into the vibe of peace and tranquility that we are aiming to create. We ask that all campers respect the campsite and local neighbours. There is a LOW NOISE POLICY from 10pm around the campsite. We reserve the right to remove any campers who act inappropriately or do not follow our guidelines as set out in this document.
Your Safety on Site
Netsa is surrounded by beautiful countryside filled with unusual plants and animals as well as a stunning lake. However, this brings risks associated with wild animals, poisonous plants and deep water. Please do not swim in the lake - it is not permitted or safe. We accept no responsibility for any injuries or illness that you suffer as a result of bites, stings or from eating or playing with poisonous plants or getting into difficulty in the water. If you are with small children that have a habit of running off and exploring then please make sure they stay away from the water. If in any doubt about plants or animals, please always ask us, and encourage your children not to touch plants or animals that you or they cannot positively identify. Children are free to explore the site, but they remain their parents’ responsibility at ALL times. Please ensure they follow social distancing where appropriate.
We will not be held responsible or liable for any accident, loss or damage whatsoever to persons, vehicles, accessories or contents during your stay with us. We trust that you appreciate we can take no responsibility for the weather conditions at the time of your visit. We recommend that you come prepared with suitable clothing and footwear, so that you can enjoy the charm of the natural environment in all its diversity.
Nesta Camping reserves the right to close the campsite in extreme or dangerous weather conditions. The decision to do this is entirely at our discretion. Fireworks, Chinese lanterns, weapons, generators and dangerous materials or substances are not allowed on the campsite. Nesta Camping has a zero tolerance drugs policy. Our campsites are adjoining or near to agricultural land used for farming and forestry. Campers must be careful when entering these areas whilst staying with us. By booking with Nesta Camping you are acknowledging that you are aware of the risks, hazards and dangers of entering the campsite.
The Car Park
You will be able to park your car in the designated car park at the entrance to our site. We ask that when driving in or out of Critchill Manor that you will keep your speed below 5mph. Anyone caught speeding or driving dangerously may be asked to leave or their car moved to a secure location for the duration of their stay. Please do not drink and drive. Anyone else wishing to park their cars there can do so. Please be aware of children on site. Any additional guests visiting the campsite may only park in the designated car park area. All cars, vehicles, motorbikes, bikes or other vehicles are parked at their owners risk. Nesta Camping accepts no liability for loss or damage to cars, vehicles, motorbikes, bikes or other vehicles.
Cleaning Policy
We ask that you leave your yurt, and the areas you use within the campsite in a clean and tidy state upon your departure. We reserve the right to charge a cleaning cost if your yurt or live in vehicle accommodation or any area used within the campsite are not left in the same condition as originally found.
Rubbish Policy
Nesta Camping has ample provision for recycling so please separate your rubbish and use the bins provided. Like many campsites we ask you to take home your rubbish with you as much as possible. We provide limited recycling bins however in peak times these may become full, requiring you to remove all rubbish.
Smoking
Smoking is permitted as long as it is not in a covered area or around children. Please pick up any cigarette butts and dispose of them safely and ensure they are properly extinguished. They are a COVID high risk item so please be conscientious and not leave them around for other people to pick up after you. If a pitch or bell tent is left littered with butts, a fine may be incurred for cleaning. Please respect the land and pick them up!
General Agreements
You agree to look after the glamping accommodation, and campsite furniture. This means you must keep all furniture, fittings and effects, (inside or outside) in the same state of repair and condition as at the start of your booking, and you agree to leave it clean and tidy. If you break these conditions we may make an additional cleaning charge and/or make a claim against you for repair or loss as a result of damage caused. You are expected to show due consideration for other people, including other guests, local residents and our staff. If you abuse the property or display dangerous or offensive behaviour towards the staff, landowners or any third party, we may refuse to allow you access to the property or ask you to leave before the end of the holiday. If this happens we will treat your booking, as having been cancelled by you and you will not be entitled to any refund.
You are in a natural environment and as such you agree to respect all local flora and fauna. Any damage, wilful or negligent, will be taken seriously and may result in you and your party being requested to leave the campsite. In such cases we will treat your booking as having been cancelled by you and you will not be entitled to any refund. The number of people using the glamping accommodation and tent pitches may not exceed the number agreed when booking.
Special Requests
If you have special requests or needs, you are responsible for telling us at the time of booking. If you have a disability that may affect your stay at Nesta Camping please tell us before we confirm your booking. We will do our best to accommodate you but will let you know if we are not able to meet your needs.
Liability
If you have any problems during your stay, please let us know immediately so we can try and sort them out while you are here. If you have any complaints thereafter, please address them to:
Nesta Camping, The Garden Café, 16 Stoney Street, Frome, BA11 1BU
Nesta Camping or their staff or business partners shall not be liable for any loss or damage to visitor’s property, however caused. We accept no liability for injury sustained to any party whilst on our campsites. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address as above and all notices from us to you will be displayed on our website from time to time or sent via email or mail.
Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
